Account Deletion

You can request deletion of your Remy account and associated data at any time. This page explains how to request deletion, what happens to your data, and what limited information Remy may retain and why.

How to request deletion

Choose whichever is available to you:

• From your Profile page, use the “Delete account” option, if shown, to submit a deletion request directly.
• Email us at remy@bankwithremy.com from the email address on your Remy account and ask us to delete your account.

We verify that a request comes from the registered account owner before processing it. We aim to complete verified deletion requests within 30 days.

What happens when your account is deleted

Once a deletion request is processed, we work to remove:

• Your profile, goals, budgeting preferences, and coaching history associated with your account.
• Transactions you imported via CSV, entered manually, or synced from connected banks.
• Your login credentials, so you can no longer sign in to the deleted account.

Connected bank accounts and Plaid tokens

If you have a bank account connected through Plaid, deletion includes revoking Remy and Plaid’s access to that connection (Plaid “Item” removal) so no further data can be retrieved. The encrypted access token Remy stores for that connection is deleted along with your account record — Remy never stores your bank login credentials, only an encrypted token used to fetch data on your behalf, and that token is invalidated and removed as part of deletion. If you only want to disconnect a single bank account without deleting your whole Remy account, you can do that anytime from Profile without submitting a deletion request.

What may be retained, and why

Even after your account is deleted, we may retain a limited set of information for a period of time when necessary to:

• Comply with legal, tax, accounting, or regulatory obligations that require retaining certain records.
• Detect, investigate, or prevent fraud, abuse, or security incidents, including maintaining records of security-relevant events.
• Resolve disputes, enforce our agreements, or respond to legal process.
• Backups — deleted data may persist in encrypted backups for a limited period after deletion until those backups are naturally cycled out, even though it is removed from production systems.

Any information retained for these purposes is limited to what is reasonably necessary for that purpose and is not used to provide the Remy coaching product to you going forward.

Re-creating an account

You’re welcome to create a new Remy account with the same or a different email address after your previous account has been deleted, subject to our normal signup process.

Questions

If you have questions about the deletion process or want to check the status of a request, contact us at remy@bankwithremy.com. See also our Privacy Policy for more on how we handle your data.